Privacy Policy

January 20, 2026 (Last Updated)

Warmheatsauna, including its affiliates and subsidiaries (“Warmheatsauna,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on www.warmheatsauna.com (the “Website”).

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information Covered by This Policy

Personal Information

Information that can identify you directly or indirectly, such as your name, billing and shipping address, email address, phone number, order details, IP address, or general location data.

Aggregated and Anonymized Information

Information that has been combined or anonymized so it cannot reasonably identify you, such as website usage statistics, analytics, or traffic data.

Children’s Information

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If such information is identified, it will be deleted promptly.

2. Information We Collect

Information You Provide Voluntarily

We may collect personal information when you:

Place an order or request a quote
Contact customer support
Subscribe to emails or promotions
Participate in surveys, promotions, or events

This information may include your name, contact details, shipping address, and order-related information.

Secure Payment & SSL Protection

All personal and payment-related information submitted on our Website is protected using industry-standard SSL (Secure Socket Layer) encryption. Credit card and payment details are collected and processed exclusively through secure, PCI-compliant third-party payment providers. Warmheatsauna does not collect, store, or retain any credit card numbers or sensitive payment information on its servers.

Device and Technical Information

We automatically collect certain technical information, including IP address, browser type, operating system, time zone, language preferences, pages viewed, and browsing behavior.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Website, analyze traffic, remember user preferences, and enhance overall experience. You may disable cookies through your browser settings, though some features of the Website may not function properly.

3. Purpose Limitation

Warmheatsauna does not operate this Website for the primary purpose of collecting personal information. Personal data is collected only to the extent necessary to provide products and services, fulfill orders, communicate with customers, and improve website functionality and user experience.

4. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support and after-sales service
Manage warranties and service records
Communicate order updates and service notifications
Improve products, services, and website performance
Conduct internal analytics and research
Send marketing communications only with your consent
Ensure website security and prevent fraud
Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process personal information when necessary to:

Perform a contract with you
Comply with legal obligations
Protect our legitimate business interests
Act based on your consent, where required

If you choose not to provide required information, certain services may not be available.

6. Sharing of Information

We do not sell, rent, trade, or otherwise commercialize your personal contact information under any circumstances.

We may share information only as necessary:

Within Warmheatsauna and its affiliated entities
With trusted service providers for payment processing, logistics, IT services, customer support, and analytics
To comply with legal obligations or protect legal rights
In connection with business transfers such as mergers or acquisitions

All third parties are required to protect your information and use it solely for authorized purposes.

7. Marketing Communications & Advertising Use

Marketing Communications

You will receive marketing communications only if you voluntarily opt in. You may unsubscribe at any time using the link in our emails or by contacting us directly. Transactional and service-related messages are not affected by marketing preferences.

Use of Personal Information for Advertising

We do not use your personal information, including contact details or user-submitted images, for advertising or promotional purposes without your explicit consent.

8. Promotions & Incentives

Any free gifts, incentives, or promotional offers provided by Warmheatsauna are offered only:

In connection with a product purchase
As part of a legitimate marketing campaign
Where the primary purpose is not the collection of personal information

We do not offer incentives solely to obtain personal data.

9. Data Storage & International Transfers

Your information may be stored or processed in the United States, China, or other countries where our service providers operate. We take reasonable measures to ensure your information is protected in accordance with this Privacy Policy and applicable laws.

10. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent for marketing
Request a copy of your data

Requests may be submitted by contacting us at info@warmheatsauna.com. We may verify your identity before processing requests.

11. Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, or contractual obligations. When no longer required, data is securely deleted or anonymized.

12. Security

We implement administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and secure devices when accessing the Website.

13. Third-Party & Social Media Links

Our Website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices, and your interactions with those platforms are governed by their respective privacy policies.

14. Applicable Laws

This Privacy Policy is intended to comply with applicable data protection and privacy laws in the jurisdictions where Warmheatsauna operates and where our customers are located, including the United States and other applicable regions. Where required by law, we adjust our data practices to align with local legal requirements.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Website constitutes acceptance of the updated policy.

CONTACT INFO

Email: info@warmheatsauna.com

Phone: +1 213-498-6162

Address：3919 Air Park Dr, Ste 1 Lakeland, FL 33811

Support: Monday to Friday, 9:00 AM to 6:00 PM